We're looking for a Contract Support Advisor to join our Customer Service team based in Wiltshire.

Location: Trowbridge, Wiltshire - on site

Hours: 40 hours per week. Monday to Friday

What will you be responsible for?

As a Contract Support Advisor, you'll be working within the Administration team, supporting them on our Wiltshire County Council contract.

Your day to day will include:

• Phone cover as and when required by your Team Leader.
• Monitoring of inboxes as and when required by your Team Leader.
• Raising of new work orders for Contract Managers.
• Raising of reactive work orders for Kier engineers.
• To review and ensure all work orders come over from the client with the correct problem code, site location, contact details and a detailed description of works required, problem and any access issues.

What are we looking for?

This role of Contract Support Advisor is great for you if:

• You have an excellent telephone manner, with strong verbal and written communication and interpersonal skills
• You have the ability to create and maintain effective working relationships
• You have demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
• You have demonstrable accurate data entry skills with excellent attention to detail

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to join the #constructionrevolution #joinkier