We're looking for a Quality & Performance Manager to join our Transportation Team based in Edmonton. Working on our prestigious Transport for London (TfL) contract, which we will be leading on for the next 4 years, with the possibility to extend up to a further 4 years. Within this role, you can enjoy a competitive annual holiday entitlement with enhanced sick pay, a huge range of deals and discounts at many of your favourite brands, 24/7 virtual GP service for you and your family and even more.

Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.

Location: Edmonton, London

Hours: 40 hours per week

What will you be responsible for?

As Quality and Performance Manager, you will be working within the Quality & Performance team leading on implementing and continuously improving quality and performance frameworks across the London Transportation contracts, complying with ISO 9001, 14001, and 45001 standards, as well as NHSS 8 and NHSS 12 requirements.

Your day to day will include:

• Overseeing the management, development, and continuous improvement of the contracts integrated management system (IMS), ensuring alignment with industry standards and regulatory requirements, leading on the planning, execution, and follow-up of internal and external audits, ensuring compliance, and identifying areas for improvement.
• Developing, maintaining, and optimising processes, enhancing operational efficiency, consistency, and adherence to best practices, meeting all contractual, regulatory, and industry-specific compliance requirements, monitoring and managing the various contracts key performance indicators (KPIs)
• Identifying and mitigating risks, meeting service level requirements, and driving continuous improvement.
• Producing detailed performance reports, providing insights and recommendations to both internal stakeholders and client representatives, developing and oversee the implementation of corrective and preventive action plans addressing performance gaps, operational challenges, and areas with opportunities for improvement.
• Conducting in-depth analysis of performance data, identifying trends and opportunities for improvement across contracts, driving innovation initiatives and business improvement projects, enhancing service delivery, efficiency, and overall contract performance.

What are we looking for?

This role of Quality and Performance Manager is great for you if:

• You hold an ISO 9001 Internal Auditor qualification (or equivalent experience in auditing quality management systems), can demonstrate a strong understanding of ISO 9001, 14001, and 45001, and familiarity with NHSS 8 and 12
• Have relevant knowledge in quality management, performance monitoring, and audit compliance, with an ability to analyse performance data and trends to drive improvements and meet key contractual requirements
• Embody impactful stakeholder management skills, engaging at senior levels, both internally and with clients, effective problem-solving and decision-making abilities, with a proactive and solutions-focused approach 

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

We look forward to seeing your application to #joinkier

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