We're looking for an Operations Manager to join our Transportation team based in Shrewsbury. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more

Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.

Location: Shrewsbury, Shropshire

Contract: Full time, Permanent

What will you be responsible for?

As Operations Manager you'll be working within the Street Scene & Landscapes team, supporting them in working seamlessly across client, contractor, and supply chain functions, ensuring stakeholders are all working as one unique team, delivering the best possible service for the council and communities. This role requires a combination of technical and operational expertise, leadership skills, and a passion for urban environment improvement.

Your day to day will include:

• Working operationally with the Alliance Executive Manager for street scene  delivering, shaping, mobilising, and managing the service in alignment with the alliance's objectives, upholding Kier and Shropshire Councils values, vision and mission
• Growing internal relationships, building relations with both internal and external partners, achieving specified outcomes, organising and facilitating meetings as necessary, and overseeing the implementation of policies relating to street scene and landscape operational matters.Working closely with Shropshire Council officers supporting enforcement activities and the specialist supply chain contractor securing the highest standards of efficiency and effectiveness in the delivery of street scene services
• Overseeing all service activities with adherence to budget constraints ensuring the delivery of first-class levels of service, focusing on achievement of accurate forecasting, and driving the development of innovative delivery solutions improving the customer experience, protects, and enhancing the environment
• Leading and coordinating a range of initiatives and responses with colleagues addressing diverse issues in collaboration with councillors, town and parish clerks, colleagues from other departments, partner organisations, businesses, and members of the public. Acting as a representative and ‘Ambassador' for the street scene function within the authority's geographical area of responsibility
• #Engaging with and responding to customer service requests and formal complaints, managing outcomes in line with Council policies and timescales. Representing the Council in addressing a range of customer issues, arrange meetings with relevant parties as needed, and formulating both written and verbal formal responses to the public, elected members, and colleagues

What are we looking for?

This role of Operations Manager is great for you if:

• You hold relevant working experience in construction and all highways works and street scene maintenance at a management level
• Hold TWS training, can drive / possess a driving licence and a certificate in Site Safety Management (attended 5-day course – SMSTS)

#LI-MA1

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

#LI-MA1