We're looking for a Customer Experience Manager to join our Building Solutions team based at London Heathrow.

Location: Heathrow, London. On site.

Hours: 40 hours per week  - some flexibility on hours available if desired (start/finish time, condensed hours), just let us know when you speak to us

What will you be responsible for?

As Customer Experience Manager, you'll be working within the Building Solutions team, supporting them in building strong relationships with our customers and key stakeholders, ensuring residents receive a high standard of customer and care resulting in high scoring CSAT results.

Your day to day will include:

• Facilitating the smooth running of projects by building and maintaining positive relationships between client representatives and the Kier team.
• Lead, manage and engage with all project stakeholders both internal and external, including customers, community groups, Heathrow Airport Limited.
• Line management for Customer Liaison team
• Develop and successfully deliver stakeholder and customer engagement
• Manage stakeholder and customer mapping and prepare communications to stakeholders and respond to stakeholder enquiries.

What are we looking for?

This role of Customer Experience Manager is great for you if:

• Significant experience of managing engagement with Clients, Customers and other
• Experience in the housing sector within either the public or private sector, delivering first class customer service.
• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal
• Experience in developing and successfully implementing stakeholder and customer engagement
• Excellent communication skills both verbal and written. Good interpersonal and networking skills, highly articulate team

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier